Posted On - 03/02/2024
In our industry, where precision and quality are non-negotiable, customer service stands out as the cornerstone of success. Direct Trade Windows director, AJ Hassanali, shares how his company makes this a priority. In a market characterised by unpredictability, it's not enough to simply deliver high-quality products – we also have to provide invaluable customer support. While we’re of course very...
Posted On - 03/02/2024
When a business has been built on commercial doors, it stands to reason that said business is the place to turn to for installers in need of the best doors for a commercial project. For specialist aluminium fabricator CDW Systems, launching in 1992 to supply aluminium commercial entrance doors to the trade has helped establish what the company has become...
Posted On - 03/02/2024
New building regulations go some way to cutting emissions – but fenestration firms could go further, argues Bereco MD Nicola Harrison. By any standards, we’ve had a rotten summer in the UK, weather-wise. Unfortunately, for many people across the world 2023 has been a heat-related disaster. Wildfires and record temperatures have dominated the news, leading to the inescapable conclusion that...
Posted On - 03/02/2024
Glass Times talks to Neil Weiser, customer service manager for specialist trade fabricator, A Plus Aluminium, one of the largest trade only suppliers in the industry and one that has been operating for almost 40 years. Be helpful at all times. That’s often the number one tip for delivering excellent customer service. This, and building relationships with your customers. A...
Posted On - 28/09/2023
Do you want to cut costs and improve profit? Then keep the dialogue open with your suppliers, argues Sternfenster’s sales director, Nathan Court. While Covid is almost a distant memory, we should still remember some of the lessons learned during that tumultuous period, believes Sternfenster’s sales director Nathan Court, who says that processes developed then are still valuable today. “When...
Posted On - 28/09/2023
By Danny Williams, managing director, Pioneer Trading. My loyal reader, if he/she/gender non-binary has a long enough memory (or if they care), may recall me spouting on many years ago that college education is regarded as second class. And despite many efforts to revive and refresh ‘apprenticeships,’ and reinvigorate training for meaningful, tangible trade skills, little has changed. Other than...
Posted On - 28/09/2023
Times they are a-changing at leading sash window fabricator Quickslide. Managing director, Ben Weber, talks through five key new enhancements for the brand’s flagship Legacy vertical sliders and how they are produced at their Brighouse HQ. Legacy’s new slim-line meeting rail As exclusively revealed at this year’s FIT Show, Quickslide’s flagship vertical sliders range Legacy is being enhanced this year....
Posted On - 28/09/2023
People want to invest in their homes, but cash is tight. We talk to Listers MD, Roy Frost, about how the national fabricator is supporting customers with sales in a tough market. Despite threats of a downturn, and the nagging fear that leads are going to run dry, the latest evidence points to confident homeowners investing in their properties and...
Posted On - 28/09/2023
Darren Rhodes, managing director of Glazerite North West, shares how effective operations and a committed workforce are at the core of the firm’s mission to support its customers. With nearly £1million of investments already this year across the Group, our installers are reaping the benefits of a fabricator-partner focused on increasing capacity, capability and quality for the long term. Of...
Posted On - 28/09/2023
By David Borland senior technical officer at the Glass & Glazing Federation (GGF). The Glass and Glazing Federation (GGF) is charting new paths in the digital era. In an impressive blend of cutting-edge technology and old-world craft, the federation has begun utilising artificial intelligence (AI) to create comprehensive reports for its members through Synthesia.io, a pioneering AI platform. The reports...
Posted On - 28/09/2023
After delivering windows and doors to installers for a quarter of a century, FrameXpress’ director Stuart Green talks about celebrating 25 years in business, as well as reflecting on how its superior manufacturing and care of its employees go hand-in-hand. It’s an incredibly exciting time at FrameXpress, as 2023 marks 25 years of us doing exactly what we say on...
Posted On - 28/09/2023
Over the last 30 years Force 8 says it has led the way in profile bending, and claims that, ‘to this day’, none of its competitors can match its seamless one-piece bend. By ‘one-piece’, Force 8 means a single length of profile, which can be up to 6m in length without cuts and welds. According to Force 8, most companies...
Posted On - 28/09/2023
In the midst of escalating expenses and decreased consumer spend, it would be unwise to rely on constant undercutting and margin reductions as a means to secure business. Dekko Window Systems sales director, Kurt Greatrex, discusses why we need to avoid a ‘race to the bottom’… ‘Race to the bottom’ – it’s a phrase we’ve been hearing increasingly over the...
Posted On - 28/09/2023
Heritage aluminium doors transform the external appearance of traditional builds while delivering quality and performance. And internal aluminium doors can do the same inside, says Quickslide’s managing director, Ben Weber. Forget the aluminium doors of the past, because with the right design, today’s aluminium doors appear virtually identical to steel ones. But with the added benefit of being lighter, easier...
Posted On - 02/08/2023
By Danny Williams, managing director, Pioneer Trading. I am talking about glass. And perhaps the fact it has miraculously been used to fill holes in windows whilst still allowing light to enter a building, for such an incredible length of time, is why flat glass, especially, when it is used to produce insulated glass units, is taken for granted. Recently...
Posted On - 02/08/2023
With the cost-of-living crisis tightening the purse strings of homeowners across the country, managing director at Pyramid Group, Paul Bailey, discusses how installers can continue to maintain sales levels. Whether you’re reading the paper, watching the news or browsing social media, you’d do well not to see something about the cost-of-living crisis. It’s everywhere at the moment, and that’s because...
Posted On - 02/08/2023
Director at Everglade Windows, Jay Patel, discusses how the energy saving benefits of windows and doors can help our industry navigate its way through the cost-of-living crisis. Wherever you look at the moment, we’re hearing about the cost-of-living crisis. Rising interest rates coupled with high energy bills and record levels of inflation are all having an impact on our everyday...
Posted On - 02/08/2023
Dekko Window Systems is celebrating 15 years in business. We catch up with sales director, Kurt Greatrex, who says the company is preparing to launch new products and services in 2023 and beyond. Of all the years to start a business, 2008 might not have been the one to pick. It was the year the so-called ‘credit crunch’ began which...
Posted On - 02/08/2023
The Window and Door Warehouse (TWDW) has become one of the first fabricators to opt into a new strategic partnership initiative from Rehau and Yale that’s designed to save on testing costs while shortening lead times. Servicing customers across Medway, Kent and Hampshire with products for both the residential and commercial sector, the company had previously focused on aluminium fabrication...
Posted On - 02/08/2023
By Danny Williams, managing director of Pioneer Trading. In any industry, there are usually a few large manufacturers that dominate the market, and the IGU sector is no exception. These larger manufacturers are the market ‘makers’, as they have the power and influence to set prices and influence the behaviour of everyone else in the market. But with that power...
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