Winning ways with Wayne Windows
With 40 years of partnership under their belt, we talk to Scott Wayne, director of Wayne Windows, about why the company’s relationship with Sternfenster has stood the test of time.
Bognor Regis-based Wayne Windows has been installing windows, doors, and conservatories across West Sussex since 1975, and still operates as a family business. When Scott took over the business from his father in the mid-80s, the relationship with Sternfenster was born.
“We were looking to go in a new direction with the quality and choice of our products when I took over, and we chose Sternfenster to do that with,” says Scott. “That was 40 years ago, so you can guess that the change was a success!”
For Wayne Windows, one of the key factors in the longevity of their relationship with Sternfenster has been their service.
“Over a 40-year period, it would have been impossible for us to have never had an issue with a product,” says Scott. “But the key thing for us, is that in the rare times that we have experienced an issue, it has been fixed immediately by Sternfenster.
“The service is second to none, and because of that I wouldn’t want to change suppliers, even if it meant I was getting the products for less – that’s how good it really is.”
Wayne Windows purchase a range of windows and doors across Sternfenster’s extensive product range, but according to Scott, the winner for them is their PVC-U casement window, fabricated from Deceuninck’s 2800 profile.
“That is probably my favourite product of Sternfenster’s because it is the simplest window to install,” says Scott. “It’s not heavy, so it means we don’t have to dedicate extra guys on site to support with the installation, and we can be in and out of the customers’ home nice and quickly.
“That’s the product we would recommend to most people in the industry.”
Wayne Windows is one of around 75% of Sternfenster’s customer base that takes advantage of the trade fabricator’s SF+ system.
Using Sternfenster Plus, customers can check on the status of quotes, contracts and deliveries with the touch of a button.
It is also home to an extensive library of downloadable training and marketing material, accreditations and technical data, plus a live production capacity feed. This provides real time data on the capacity of individual products, across Sternfenster’s aluminium and PVC lines, and gives installers a unique overview of the fabricator’s production schedule from the moment an order is placed.
“I think SF+ is a fantastic platform. We can see the status of our orders, our quotes, any information that’s required on products – all in one place. It’s so useful for us because we don’t have to spend time chasing things up on the phone: it’s all there on the platform,” says Scott.
In Sternfenster’s 50th year of continuous trading, sales director, Nathan Court, believes that partnerships such as the one with Wayne Windows, show why Sternfenster continues to be an industry-leading fabricator.
“Scott has been trading with us for 40-years, and this is a reflection of the continuous innovation that we are committed to. We are constantly investing in the latest technology and products to support our customers; whether this be through infrastructure such as SF+, or new machinery like our Schirmer to enhance our product quality.
“Our partnerships stand the test of time because our products, service and reputation also stand the test of time.”
As for Scott, he isn’t looking to part with Sternfenster any time soon.
“I wish Sternfenster, especially Mike and Simon, the happiest 50th anniversary to you both and your teams. And here’s to another 50, if we survive that long!”