Iceni Windows has chosen Business Micros software as it embarks on an expansion plan.
Iceni Windows is opening two brand new service hubs in January 2021 which will enable it to expand its geographical reach beyond London and the south east while improving customer service.
They will also incorporate trade counters and advice centres for installers, low volume builders and DIY customers.
Key to the success of the hubs will be a direct connection to the Iceni factory which will be achieved using Business Micros’ new Touch software platform.
Customers will be able to place orders at the hubs using the Touch Vendor software for installers, and Iceni will be able to process those orders using the Touch Portal software for fabricators.
It will be a joined-up system that will work in the hubs and remotely for installers who want to quote and price jobs in their office or direct with customers using real time data from Iceni. The aim is to streamline the entire ordering process and give Iceni a competitive advantage in the growing trade counter market.
Managing director Paul Foyle said: “For us, the hubs will be all about improving our customer service and getting closer to those customers who are geographically further away from us.
“Touch gives us the perfect way to achieve that, so we’re really pleased that the products will be available just at the point when the hubs are being rolled out.”