Service and support

Northern Building Plastics (NBP) has reported a significant change in customer buying patterns, with a marked increase in sales of Freefoam’s coloured products.

NBP marketing manager Martin King said: “We’re seeing our customers’ clients invest more in their homes and take advantage of a wider range of products. Ten or more years ago most people just had white windows, but customers are moving away from the traditional and there’s been a big rise in the popularity of solid colours and premium foils.

“Anthracite and dark grey have proved very popular, while Chartwell Green and cream foils have also gone down well.”

NBP also offers a bespoke service that sprays Freefoam products in any RAL colour.

Freefoam provides PVCU and PVCUE roofline and rainwater products in 16 colours for soffits and fascia, and six colours for guttering and downpipes. A support package for independent stockist includes a range of marketing materials.

“We use Freefoam as they offer good quality products and their support to independent companies is unrivalled – definitely a five-star service,” Martin said. “Other manufacturers are stockists as well as suppliers, so they don’t have the same commitment to supporting independent businesses.”