A view to the future
Glaston’s Support Room is a cloud-based customer support platform, developed to give customers a single point of contact to Glaston for all service and support, and shown for the first time at Glasstec.
Built on cloud-based technology, Glaston Support Room enables efficient remote support for glass processing equipment. Glaston’s experts can help handle incidents, solve problems and assist with fault notification. Being concentrated all in one place online, tech support becomes seamless and transparent.
Jari Pohjolainen, director of maintenance services at Glaston, said: “When the machine is connected to the Glaston Insight ecosystem, it allows the customers to have a view of the overall production data and actually measure and analyse the daily use and productivity. Designed to improve business performance, the Glaston Support Room platform allows customers to get quick response and easy handling of service requests, fault detection and troubleshooting.”