Service commitment

British Board of Agrément (BBA) has launched Client Portal, which aims to deliver best-in-class customer service and streamlined processes.

The new portal delivers greater collaboration and a closer relationship between the BBA and its customers, improving live project information sharing and allowing clients to easily check the status of their certificates, the organsation said.

It is part of the BBA’s mission to make its service delivery more efficient, add value for clients, and improve communications, a strategy spearheaded by CEO Hardy Giesler with an overall objective of delivering exceptional client experiences.

The portal will be rolled-out in stages with the first delivering live project updates, full certificate details, review schedules, financial information, and direct contact with the BBA’s client services team.

Future developments may include embedded payment gateways, project file sharing, enhanced communication opportunities, project dashboards for managing internal communications, action alerts etc.

Peter Webbon, BBA sales and marketing director, said: “The product certification process can often be a complex one and we are committed to making it as smooth and efficient as possible. Launching a dedicated BBA Client Portal is a critical next step in our drive to support our customers, work more closely with them and better understand how their businesses work, the demands they face, and how we can support their product development and innovation more effectively.”