Managing high demand

Fortress Windows and Conservatories has said that the service and support it receives from Sternfenster, including its Sternfenster Plus customer portal, are proving vital in managing high levels of ongoing demand.

Established 26 years ago, Fortress now operates from a 5,000ft2 premises near Altrincham, Manchester.

Managing director Steve Duddridge said unspent holiday money has been the biggest factor driving the home improvement boom, and will continue to fuel demand from the retail sector well into 2022.

“It’s very challenging at the moment, we’re under a considerable amount of pressure to keep up with the volume of enquires and orders,” he said. “The level of support we have from Sternfenster however, is outstanding.

“That’s in person from the customer service and technical teams, but also with the online systems such as the EasyAdmin CRM and Sternfenster Plus.”

Sternfenster Plus is an online customer portal that gives users the ability to view a regularly updated news feed, download marketing and training assets, and check on the status of quotes orders and deliveries.

It also features a live production feed, displaying the production capacity of all the products across Sternfenster’s PVC and aluminium portfolio, giving users greater clarity on order to delivery times at point of order.

“We’ve also invested in a new website and will be integrating Sternfenster’s new Proposal Builder system,” Steve said. “That will eventually give us the ability to produce a digital quotation pack and for homeowners to place an order online.”