GGFi, insurance broker and insurance-backed guarantee (IBG) provider, has introduced a paperless option, with policy documents delivered via email to homeowners following completion of a secure link process.
GGFi head of operations Frank Allain said: “These days email and digital communication is the first choice of contact for the majority of homeowners so we have responded accordingly. For policyholders for whom we have an email address, we offer the option to email their documentation, which means they receive the material almost immediately and will always have their policy available – no more paperwork being lost or accidentally thrown away.”
The online function is a secure process for everyone involved and requires the policyholder to validate their email address by clicking on a secure link, following which their policy documents will be emailed to them automatically. Documents will continue to be sent via post should homeowners prefer it.
“GGFi strives to be as sustainable a business as possible,” Frank said. “Moving to an online model provides us with the perfect opportunity to do just that while improving service levels for our policy holders and customers.”