35 years of Premier Windows & Conservatories

Ben Chenery
Ben Chenery

After seeing an advert in a local magazine, the husband-and-wife team of Paul and Caroline Chenery took a chance. They jotted a telephone number down, had a conversation and started Premier Windows & Conservatories.

That was in 1989, a year that saw the debut of Sky Television on British television screens and the first proposals of what a ‘world wide web’ could look like.

A lot has changed in the years since.

But, according to Premier, the company hasn’t changed a great deal. Its premises are now bigger and its customer base is now far larger than it was in those early days, but the Oswestry-based installer of windows, doors and living spaces says it has remained committed to providing a truly first-class service and ensuring that it is family-run.

“Since starting the company all those years ago with my husband Paul, we’ve ensured that Premier has a real family feel. Even with our growth and expansion, we’ve kept family front and centre,” said Caroline.

“We think it’s incredibly important to do so at a time when that’s becoming increasingly rare in the industry. It also allows us to blend those family values with our ethos of improving every home; it’s something that really resonates with our customers.”

After enjoying further growth, Premier relocated to bigger showrooms twice – first in the early 1990s and then again in the late 2000s. In 2008, the company joined the Conservatory Outlet Network, enabling it to benefit from an exclusive product range, marketing support and further investment in their Oswestry showroom.

Today, Premier stands as the sole Conservatory Outlet ‘Premium Retailer’ in the area, having just been audited and accredited by the Yorkshire-based manufacturer.

“We’re thrilled with the ongoing support of Conservatory Outlet,” Caroline continued.

“They’ve helped us a great deal, enabling us to grow and get to the point where we can celebrate 35 successful years as a family business.”

With Caroline and Paul taking a step back from the business, the couple’s eldest son Ben, will take over day to day running of Premier, with his wife Kelli.

She’ll be responsible for the day-to-day management of the office and will become the first point of contact for customers, whilst Ben will continue overseeing Premier’s installations and the operations side of the business.