Dedicated to exceptional customer support

In today’s rapidly evolving roofing solutions market, exceptional customer service and support are crucial for business success. SupaLite, a leader in innovative roofing solutions, says that it exemplifies this by setting a high standard for customer support.

SupaLite’s dedication to going the extra mile for its trade partners and commitment to exceeding expectations, is said to be key to its success.

This continued support ensures that SupaLite remains a trusted and valued partner for installers throughout the UK, and some of its longest standing customers have been with the company throughout its 11 years!

Installer training

Did you know SupaLite has a dedicated showroom and training centre at its site in Preston? The company’s experts are said to understand each trade partner has unique requirements and preferences, which is why they are passionate about tailoring installer training to suit specific needs.

With SupaLite’s training programs, customers receive sales and installation training, in-depth knowledge about products and systems, a full factory tour so you have a first-hand view of the manufacturing process, roof samples, the opportunity to build a SupaLite roof at the training centre, as well as marketing help, and more.

Visiting trade customers

Using a dedicated ‘Support Vehicle’, SupaLite travels around the UK, visiting trade customers and showcasing its products as well as attending open days, training days and promotional events.

Driven by Carl Linney, SupaLite’s business development manager, the van features everything customers need, from a roof sample to a full range of marketing materials, including product brochures, leaflets, and more besides.

Premium & Plus installer schemes

SupaLite offers two installer schemes. These tiered schemes ensure trade partners install SupaLite products to the highest standards, with continued support from an expert in-house team.

Premium Installers receive a host of benefits, including branded workwear, consumer leads, sales, technical and installation training. They also feature on SupaLite’s website as a Premium Installer, receive event invites, premium awards and loyalty points.

Plus Installers receive showroom support, certificate and ID cards and use of SupaLite marketing material.

Lane and Peach, a SupaLite Premium Installer, said: ‘‘As an installer in a competitive market, we want to stand out from the crowd and the Premium Installer scheme helps us to achieve that. SupaLite offers quality products that are supported by a great customer service team from quotation to after sales, but they also provide assistance with marketing and lead generation helping us to grow as a business. For the five years we have been installing SupaLite, the company has always more than exceeded our expectations.’’

Lightweight Roofing Solutions, another SupaLite Premium Installer, added: “We couldn’t be happier after joining SupaLite’s Premium Installer scheme. The exceptional training, marketing support and dedicated customer service ensures our team is equipped with the latest installation techniques and product knowledge.

“This partnership has not only enhanced our reputation but also increased our customer satisfaction and business growth. Being a part of the Premium Installer scheme has helped us stand out in the competitive market. Thank you SupaLite!”

Marketing & technical support

Offering support is so important to help installers stay ahead in the industry, which is why SupaLite’s in-house team says that it is dedicated to providing customers with all the marketing help they need.

This includes a full range of literature featuring the latest product brochures and leaflets. SupaLite’s technical support team is also fully equipped to walk customers through every stage of a roof order, right through to installation, backed up with years of experience.

The team will cover all aspects of surveying and can advise customers on exactly what they need to produce a roof order, how to measure on site and the full process once a drawing is submitted to SupaLite.

Highview Glazing & Construction commented: “SupaLite’s technical department is a pleasure to deal with. They have always offered assistance when we have needed it and dealt with any issues accordingly and in a timely manner.

“There have been a couple of occasions where Sean, a member of the technical team, has gone above and beyond to make sure that we are happy. They are always polite and courteous, and we look forward to continuing our working relationship with SupaLite in the future.’’

In-depth case studies

SupaLite collaborates closely with several installers and trade partners on a wide variety of projects. Not only are these showcased on social media, it also features in-depth case studies on the successful installations on its website.

Working closely with the customer, SupaLite details the project from start to finish, highlighting the solution to the homeowners’ problem, and showing the impact of a SupaLite roof.

Trade show expertise

Trade shows play a huge part within the fenestration industry. It’s a huge opportunity for manufacturers, suppliers and installers to showcase and view the latest products and network with some of the biggest names on the market.

SupaLite offers support and expertise to customers who are exhibiting at trade shows, from providing banners, branded merchandise, marketing materials, or special offers.

SupaLite supported Prolux Systems at the recent Cornwall Home & Garden Show: “SupaLite supplied us with marketing material and promotional items, providing everything we needed to fulfil our position as the main show sponsor.

“The leads we received from the show have really helped increase our sales for what is set to be our best financial year on record. The SupaLite marketing package and their continued support is second to none.’’

Dedicated support

SupaLite says that it continues to ensure its customers are at the forefront of everything it does, providing all the resources and support needed to effectively market and install its products.

Whether you’re a long-serving SupaLite installer, or you’re a new trade partner, SupaLite adds that it is there to help.

For more details on how to join SupaLite’s trade network, or if you would like to find out how to become a Premium or Plus Installer, visit their website or contact their expert sales team by calling 01772 828060.