When Wayne Hunter was appointed as service and operations manager at Emmegi(UK) earlier this year, he promised to improve the entire customer experience, right from the point when a machine is ordered all the way through to when it is delivered, installed and serviced.
He is already delivering on those promises, according to the company, with what is being described by Terry Richardson of the TWR Group in County Durham as ‘a textbook installation’ of a new Quadra L1 machining centre.
Since Wayne’s arrival at Emmegi, he has been implementing new project management procedures for machine installations, and the TWR Group was the first customer to benefit.
Starting by recommending a professional machinery lifting company to unload and safely position the machine in the factory on the date agreed, Emmegi then sent one of its own technicians to oversee the delivery and start the build and assembly immediately.
All went smoothly and, at the end of the installation, final commissioning and operator training was conducted by an Emmegi technician.Now that the machine is installed and fully operational, a follow up visit is also being scheduled to ‘top up’ any additional training requirements and answer any questions or queries that arise once the machine has had time to run in full production.
Terry Richardson said: “Emmegi (UK) did exactly what they promised: the machine arrived on time, the engineers got straight to work installing it and it was up and running exactly when they said it would be. We were kept informed on progress throughout and we were impressed by just how quickly and efficiently the whole team worked.”
Emmegi’s flagship Quadra L1 machining centre machines profiles continuously in 360° without the need to reposition, turn the bar over, or process more than once; and also offers ‘market leading’ tolerances, with the machine automatically adjusting for different profile sizes and even different systems.Emmegi estimates that fabricators can typically prepare aluminium profiles using a Quadra up to three times faster than with a conventional machinery set up, yet with only minimal manual input required.
For TWR, which produces around 90 aluminium bifolds a week in both Smart Systems and Cortizo profile, and a growing number of aluminium windows, the Quadra brings its aluminium production in Peterlee more in line with its PVCU operation in Sunderland, which has relied on this type of integrated machining centre technology for many years.
Wayne Hunter said: “We’re determined to develop operational systems at Emmegi which are the best in our sector. Our plans are definitely on track as the installation at TWR so clearly demonstrated.”