New service agreement plan
Promac Group has launched of its Service Agreement Plan.
The new aftersales package allows fabricators to tap into special discounts on consumables, spread the cost of servicing and maintenance, and to call in priority repairs on in-warranty machinery.
Lee Marriott, Promac’s sales and marketing manager, said: “We have more engineers out there than anyone else but the really key difference is that they’re employed directly by us – not on a sub-contract basis.
“That means that they go through rigorous training and development. For example, we have two current apprentices who are working with our experienced master technicians in the field as part of their training.
“All of our engineers also continue to train and develop expertise through the partnership programmes that we have in place with our suppliers. This means that they have a currency that sub-contractors just don’t and we can offer a better service to our customers.”
Customers make monthly payments towards regular servicing costs. This allows them to spread the cost of routine maintenance throughout the year. They also get 10% off all consumables orders.
“We see the through-life support that we’re able to offer to our customers as a key differential,” Lee said. “It’s not about unboxing it and walking away but a partnership, which allows our customers to access support from our expert field service engineers but also from machinery manufacturers.”