Impressive customer service

Birmingham based fabricator, Shelforce, is said to be ‘hugely impressed’ with Window Ware after just three months of working with the hardware specialist.

Shelforce started working with Window Ware in May when it needed to source letter plates and security chains for its Fireshel composite fire door.

This door incorporates the FireFrame dual fire, smoke and security compliant fire door set solution (including the FD30 / FD60 FireFrame outer frame) from Winkhaus, plus TS008 compliant letterplates from Yale and security chains.

Shelforce’s business manager, Howard Trotter, said: “We have been hugely impressed with Window Ware since we started working with them in May this year. Not only do we get the letter plates and security chains when we want them, their team is so easy to deal with too.”

“Demand for the Fireshel keeps increasing and we are now having to produce 200 fire doors a week to meet that. Having a supplier like Window Ware has helped us keep up thanks to their fast supply. Hitting deadlines is only possible if the supply chain works together and Window Ware have proved the perfect partner.”

Window Ware stocks a wide range of 10″ inch and 12″inch letter plates to fit most PVC-U and composite doors, with options for general or slimline applications, as well as TS008 and fire door specifications.