Endurance launches new trade website

Endurance Doors has launched a new trade website within its overall web platform, designed to support installer partners, whilst still providing ‘a world-class consumer’ experience at www.endurancedoors.co.uk.

Within the new trade website are marketing, customer and technical hubs, including content and downloads as well as photography and video assets. There’s also the facility to study educational topics and book online training courses on various topics, from sales to installation.

This is reported to be part of the forthcoming Endurance training academy and there’s already training courses scheduled for the new Touch portal.

Scott Foster, head of group sales and marketing for Endurance Doors, said: “Not only have we built a next generation digital platform for the trade, but we’ve added great functionality, useful content and a unique ticketing system for customer queries under the Amicus CRM system.”

He added: “This will mean that each customer query will be responded to in the most efficient and timely manner by one of our dedicated customer service executives. As it’s a software-led platform, we can streamline queries, respond to them quicker and ultimately give our installer partners a far better customer experience with first class communication channels.”

Managing director, Stephen Nadin, commented: “As an owner-managed and independent business, we’re free to make executive decisions quickly, and the trade website has been a carefully thought-out project with the customer in mind. We’re not just investing for the short-term within the business, but we have firm objectives for the long-term with our strategic vision to be the ultimate door company.”