Communication is key

A key focus for Endurance in 2019 is improving communications with its customer network, the company has reported.

Each member of staff has committed to ensuring they communicate effectively across the board, and the first of these improvements is a new telephone system, which ensures a member of the Endurance team will always be on hand to answer any customer queries.

Endurance will also be integrating a useful contacts list that customers will be able to access from the trade area of the Endurance website. This is complemented by automated email and SMS text message alerts to keep customers in the loop at various stages of the ordering and production process.

Stephen Nadin, managing director of Rocal, said: “We recognise how important it is that our customers are kept up to date with their orders and are able to get a helpful member of our team on the phone whenever they require support.

“In the past, we have not always been the best when it came to the way we communicate, but we are committed to building on the improvements we have already made in order to become the most efficient and easiest to deal with composite door supplier in the industry.”