Strand gets top marks for service

In the past year, Strand Hardware has achieved a 99.54% on time, in full (OTIF) average on its orders – exceeding its 98% target.

According to the hardware firm, it has also achieved a 100% company recommendation and a 100% rating of products, quality, and reliability – identified as the same or better than competitors – through its annual client survey.

It has also recorded minimal processing and packing errors, below its 0.5% orders received target and its total of ‘all concerns raised’ is less that 2% against all orders received.

Strand Hardware also had no major non-conformance reports (NCR) raised by British Assessment Bureau during its annual audit.

Operations director, Jo Wallis, commented: “Operating within a business-to-business environment, we talk to all sorts of prospective customers and clients: from architects and developers to architectural ironmongers and installers. Every person will have different levels of knowledge which may require varying advice and support. Fortunately, we have an experienced team with extensive experience across the business.

“Our customer service starts with that first contact, carefully listening to what a customer wants to achieve and asking the right questions to guide them to the best possible solutions. We work within a highly technical industry which makes this process all the more important and we always aim to undertake this in a polite and friendly way.

“Many of our customers have been with us for many years – some since Strand Hardware was founded more than 30 years ago. These close working relationships are built on trust – underpinned by great customer service.”