Quality upgrade

Rapierstar is now ISO 9001: 2015 certified.

David Furness, MD of Rapierstar, said: “Professionalism is so important as window and door fabricators seek total transparency, quality consistency and service reliability in their supply chain, and ISO 9001: 2015 is the globally accepted standard to demonstrate excellence across all these areas.

“The road to certification requires close independent scrutiny of everything we do as a business and it’s a rigorous process that shouldn’t be underestimated, so we’re really pleased to have made the transition from the previous 2008 version to the current standard.

Ultimately, being ISO 9001: 2015 certified helps us maximise the efficiency of what we do and ensure we are delivering excellent customer service. As our on-time-in-full delivery rate of 99.5% testifies, we are doing very well operationally, but we are constantly reviewing and improving as a business to keep ahead of the curve in an ever changing global market – and ISO 9001 is at the core.”