Positive feedback for Edgetech
Edgetech has released ‘overwhelmingly positive’ feedback in its latest customer survey.
100% of respondents received their orders on time and in full and over 60% indicated they use Edgetech products for 90-100% of their IGU units.
Customers also praised Edgetech’s communication, with over 60% expressing satisfaction with the frequency of customer visits, and 100% reporting that their technical inquiries were addressed promptly.
Encouragingly, 100% of respondents plan to continue using Edgetech for the next six months.
Overall, Edgetech achieved a Net Promoter Score (NPS) of 82, exceeding the industry benchmark and indicating exceptional customer loyalty.
“We were delighted that the survey revealed such positive feedback,” said Paula Considine, customer service manager for Edgetech.
“These results underscore Edgetech’s unwavering commitment to customer satisfaction and position the company for continued success.
“We’ll keep striving to exceed expectations and deliver industry-leading products and service.”
