Minimal, yet essential
Mila is offering a limited service to support the small number of customers who are continuing to operate on essential contracts, while remaining closed in line with the government’s lockdown restrictions.
Customers with urgent requests can now place hardware orders via the dedicated email@example.com email address. Orders can be placed at any point during the week and, as long as they are received by 3pm on a Thursday, they will be picked, packed and despatched by a skeleton warehouse team at Mila ready for delivery to those customers the following Monday.
Orders placed after 3pm on a Thursday will be despatched the following Friday.
There is no minimum order value and Mila is providing contactless delivery so that there is no risk to either customers or delivery couriers.
Richard Gyde, Mila’s managing director, said the company had been receiving requests for help throughout the lockdown from customers who are working on urgent projects across the public sector in particular.
“While we continue to stand in absolute solidarity with the rest of the industry in shutting down our operation to try to minimise the spread of the virus, we do recognise that we still have a responsibility to support those customers who are required to work on essential contracts,” he said.
“Obviously, our priority remains the wellbeing of our team, so we have reviewed our entire warehouse operation and implemented new safe working practices which ensure that we can fulfil these orders in line with all the social distancing guidelines.”
Furthermore, Mila’s red logo has been turned blue to honour all NHS staff who are doing such incredible work on the frontline in the fight against Coronavirus. The company says it’s a small token of appreciation for the superhuman efforts being made by the NHS and healthcare staff.
Several Mila staff have joined the army of volunteers who have signed up to help support the NHS during the current crisis, and many have loved ones who are working around the clock in hospitals and care homes.