Delivery and service

Origin Global is to transform its delivery and service operations by deploying advanced route optimisation, delivery management and customer experience technology.

Supplied by Maxoptra, the intelligent cloud-based solution will integrate with Origin’s web ordering system and Sage ERP software to provide seamless and real-time visibility from order to delivery.

Origin Global designs and manufactures windows and doors at its facility in High Wycombe. A mixed delivery and service fleet, fitted to accommodate bulky goods, completes between 150 and 400 orders a day. A cornerstone of the business, otif delivery is paramount for maintaining customer service levels.

“Prior to the implementation of Maxoptra, we operated two separate planning systems for the same fleet,” Lee Ann Mounter, director of special projects at Origin Global, said. “Each system had manual routing and there was no visibility between systems which made it difficult to coordinate schedules.”

As part of a major project to overhaul its delivery and service operation, Origin undertook a comprehensive review of available solutions including a full functional evaluation of three shortlisted options. Maxoptra scored consistently highly, outperforming all the other software, and Origin rated Maxoptra at 98% for technical functionality.

“A cloud-based solution with an open API, Maxoptra integrates directly and easily with our existing systems, giving us seamless and real-time data transfer and end-to-end visibility from point of order to delivery,” Lee Ann said.

“The team at Maxoptra has been caring, professional and knowledgeable from day one. They have worked alongside our Logistics Team to ensure the project was delivered on-time and have helped us deliver our primary objectives.”

It is hoped the use of Maxoptra will also realise a reduction in delivery costs with reduced mileage and less reliance on hired vehicles and drivers. The company is also keen to minimise the impact of its mobile operation on the environment.