Continuous improvement

Euroglaze has introduced new software that enables it to manage stock, despatch and deliveries more efficiently.

Now, when trade customers place an order, Euroglaze’s customer service team can instantly check stock availability of every item in that order and, if there are any shortages from third party suppliers, immediately suggest an appropriate substitution.

Similarly, if any part of any order is missing or damaged, it is flagged automatically before despatch and the customer is notified straightaway.

This was added to Euroglaze’s existing software system, which scans every item in the delivery process.

Customers, such as DTU Windows in Poole, Dorset, have said they are pleased with Euroglaze’s commitment to continuous improvement.

“We have been buying from Euroglaze for more than 10 years and during that time they have always been focused on improving efficiency, but always with the requirements of us as the customer in mind, and never at the expense of friendly and accessible service,” DTU director Correne Denham said.

“For instance, its online ordering system is set up for us to default to the products we order most often, which makes ordering and quoting really easy, and our deliveries arrive like clockwork on time and in full. At the same, we know that we can just call our delivery driver any time we like for instant updates and we can talk directly to the experienced team in the customer service department to get an immediate response to any query.”

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