Ahead of the game with Touch
Comp Door is one of the first fabricators in the UK to have Business Micros’ new Touch online software platform fully integrated across its operation, with design, quoting and ordering all now linked directly to its Evolution manufacturing and Evonet business management software.
Customers who log in at: http://www.thecompstore.co.uk/ can access Comp Door’s Touch Portal system and quote and order their composite doors online via a user-friendly interface, complete with high-res imagery.
Crucially, because it’s an end-to-end Business Micros product, customers are given accurate, live data on product, stock, pricing and discounting.
Richie Thornton, head of operations for Touch, said: “Comp Door has become a perfect showcase for what the end-to-end Touch platform can do. All the current features within the software are fully operational and they’re really helping Comp Door optimise their own and their customers’ efficiency.
“As well as the automated ordering linked to Comp Door’s internal sales processing, there is a dealer network lead generation function with a home visualiser tool which is already generating warm retail enquiries for installers.
“There is also shared access via Touch to the Comp Door resource centre, packed with downloadable sales and technical literature, videos and photos, and even an automated tool for sharing news online.
“For installers who set up an online account with Comp Door, there is the option to create personalised, professional looking paperwork which they can use to simply overbrand and uplift the quote generated from within Touch Portal and send direct to homeowners. This effectively works like a mini-CRM system for them as well, because they can track, store and edit their quotes 24/7 from any mobile device.”
David Massey, Comp Door’s head of IT, says that the timing of the Touch Portal roll out was perfect for the business, which only opened the doors of its brand new 46,000ft2 factory back in March. He said: “We’re manufacturing what we think is the most advanced composite door on the market, so it makes sense that we would align with the newest and most advanced online pricing solution, and that is Touch.
“I have worked closely with all the companies within the Business Micros Group in the past – including with the team at The Consultancy on the creation of our impressive website at https://compdoor.co.uk/ – and had no doubt that they could deliver a high-quality product and provide excellent customer service. Touch’s built-in integration with our existing Evolution/EvoNET platform and its compatibility with our own ERP system meant it was easy to plan out the implementation of the Touch customer-facing pricing portal and the whole project has gone very smoothly.”
He added: “We’ve getting great feedback from our trade customer base about how intuitive they find the Portal to use and especially the advantages of having a dynamic, interactive image of the door – something which other configurators don’t offer. This, along with the advanced home visualiser feature, allows them to give the homeowner a much truer representation of the final product which they can present on screen and in their personalised quote – and that is helping them to win business
“We’re ahead of the game on Touch but that doesn’t mean the project is finished – we’ve got lots more planned and plenty for customers still to get excited about.”
