AdminBase key to success
KLIC Home Improvements, an East Anglia based installation company, has a 4.8 ‘excellent’ rating on Trustpilot and attributes much of its success to the use of the installer management system, AdminBase.
“We have ambitious growth plans for the next 12-18 months,” said Stewart Grand, director of KLIC Home Improvements, “and customer service is central to these plans. We had to make sure we had the necessary solid infrastructure and strong online presence in place to manage this additional demand before actively seeking new business and have found AdminBase to be a fantastic tool to help us to do just that.
“The system allows us to streamline processes within the business and improve communication with customers, which has contributed to our online ratings,” he continued. “The system’s checklist with automated reminders helps to keep projects on track, and the customer portal gives us everything we need to keep customers up to date at every step of the way.
“The AdminBase customer portal helps customers to track their installation online, which gives them more confidence that we are working on their order, even when we’re not physically in the home or on the phone,” said Stewart.
“We have also found that customers really appreciate being able to interact with us via e-mail or text message, because it’s so much more convenient for them. This works from our perspective too because unlike sending texts from individual mobile phone networks, we can send and receive this communication from the central system, so that anyone working on that order is kept in the picture.
Stewart concluded: “We have been working hard to boost our digital footprint and online profile to attract new business, but with customer service central to our success, it is imperative we look after our customers through any future growth. AdminBase has already given us a competitive advantage to make the most of new market opportunities and to become the most trusted double-glazing installer in our region, and we are confident that it will enable us to maintain our high level of service while we expand.”
Rhonda Ridge, managing director of AdminBase, commented: “It is fantastic to see quality conscious companies like KLIC Home Improvements making the most of AdminBase and all its features to improve customer service and grow the business. The system was designed with installation businesses in mind and so works seamlessly in every department to streamline processes and make lives easier.”