How the smartest glazing businesses are saving time
By Elton Boocock, founder of Thinkivity, a specialist consultancy providing AI training that’s designed exclusively for the glazing industry.
There’s a lot of noise about AI right now and it’s easy to feel like you’re already behind. But remember, you don’t need to start big. In fact, the smartest businesses are doing the opposite. They start small, embedding AI into their daily habits, and reap the rewards.
The best way to approach it is: before you type, think AI.
AI isn’t a magic wand, it’s a habit. People focus on big, game-changing AI like automated lead gen, data analysis, or predicting market trends. But AI doesn’t have to be a massive, expensive transformation. It can start as simply as getting AI to help refine the wording of a quote or draft a tricky email.
Like any new habit, it needs repetition. You don’t wake up one day and suddenly run a marathon. Instead, you start small and build up.
The same applies to AI. The goal is to build familiarity, confidence, and efficiency by incorporating it into your daily workflow in small ways.
Real installers, real results
At a recent AI training session with a window retailer, I introduced the idea of ‘AI first.’
I caught up with them after few weeks to see how they were getting on. They enthusiastically told me how AI had become part of their routine. They shared how they now use it to craft customer emails, and here’s the kicker; they’re no longer getting pushback on their emails to ‘difficult customers’.
By applying the AI-first principles, they were able to create clearer, more professional, and empathetic messages that resonated better with customers. No more back-and-forth arguments. No more time wasted re-explaining things. Just smoother conversations and better outcomes.
This is exactly the kind of small, meaningful change that makes AI so powerful. They didn’t overhaul their business overnight. They just built a habit of thinking AI first. And it’s paying off!
Start small, but start now
If you’ve never used AI in your glazing business, the best place to start is with the tasks you already do every day.
How much time do you spend writing and rewriting emails? Whether it’s responding to a customer enquiry, chasing a supplier, or following up on a quote, AI can help. Instead of agonising over the wording, let an AI tool generate a first draft.
Within seconds, you’ll have a draft you can tweak and send, cutting your time spent on emails in half.
Every glazing business runs into unexpected issues. Instead of spending hours figuring out the best response, AI can provide quick, well-structured solutions.
The key is consistency
The biggest mistake businesses make with AI is treating it like a one-off experiment rather than a daily tool.
You don’t need to revolutionise your business overnight. The key is to start small, use AI where it makes sense, and make it part of your routine. Over time, these small habits build up, creating massive time savings and efficiency gains without the stress of a big AI rollout.
The businesses that succeed with AI aren’t the ones waiting for the perfect moment to go all in. They’re the ones making small but consistent changes, using AI to make daily tasks easier, and forming habits that will serve them in the long run.
So next time you sit down to type an email, respond to a quote, or solve a problem, pause for a moment. Before you type, think AI. The smallest habits can lead to the biggest transformations.
About Thinkivity
Thinkivity provides AI consultancy and training exclusively for the UK glazing industry. Our aim is to help glazing businesses streamline processes, improve customer care, and boost sales using cutting-edge AI tools. From personalised training courses to auditing current AI usage, Thinkivity empowers glazing companies to embrace innovation confidently.
For more information visit thinkivity.co.uk