Support for the Ultraroof tiled roof system from Ultraframe includes site assists for all first builds.
Mark Bowler leads the Ultraroof site support team and attends site when teams are installing Ultraroof for the first time across the UK.
“Our free site assist service for all Ultraroof first builds is hugely appreciated by customers and it’s always very rewarding to work on these assists,” Mark said. “Installers are often apprehensive about building their first Ultraroof but once they see how it goes together so simply and quickly on site, there’s no stopping them.
“We offer this site assist service to installation companies right across the UK and myself and the other two engineers in my team certainly cover some miles. In fact, in 2020, I visited 126 towns and cities despite the lockdowns.”
Mark takes the installers through the paperwork that arrives with each Ultraroof, and then reviews the installation guide and the various packages that are ready for installation. The installers are then guided through their first build.
Mark and his team also take photos of the various steps of the build. The installation company can choose to use these for future reference if required and they are also useful to explain any feedback passed on by the Ultraroof site support team. The photos are also filed at Ultraframe HQ along with a report about each first build.
“We also have a huge amount of technical support available for Ultraroof via our technical team (by phone, email or WhatsApp) along with many how-to videos that can be easily accessed on site via our installer app and YouTube,” Mark said.