Bradford-based Trade Window Outlet has marked its one-year anniversary buying from Rehau specialist, Euroglaze.
During that time Trade Window Outlet’s MD, Richard Aston, estimates that he and his team have saved more than 500 hours in time that they spent trying to sort out issues with their previous supplier.
He explained: “We used to buy all our Rehau frames from a different fabricator and almost invariably had to chase up missing items, sort out invoices for orders issued for items that hadn’t yet been delivered, or wait on the phone for someone to get back to us with information on stock availability.
“The contrast with Euroglaze couldn’t have been more stark. They are very clearly better resourced than our previous supplier – even though they’re a medium rather than a large fabricator, and, in Nicky, Rosie, Janet, Gemma and Julie, they seem to have a customer service team that genuinely cares about service!
“The systems are obviously in place which means they can be proactive in telling us when we place an order which items are in stock and when they will be delivered, and orders almost invariably arrive on time and in full. They just make it easy to do business with them, with automated order acknowledgements, barcode scanning of deliveries so we know what’s been received and when, and imaging of ancillaries packing so we can be sure that all the required screws and handles are fully batched with every order.
“We never have to chase them, but when we do call the customer service team, they are helpful and responsive and really professional. We estimate that they save us a couple of hours every day.”
Trade Window Outlet, which has its own trade counter in Bradford, supplies trade customers in and around the city, and has two of its own fitting teams working in the retail market.
Martin Nettleton, Euroglaze’s MD, said: “We never forget that time is money for installers and trade stockists, so our business is geared to helping them to be as efficient as possible and to be able to generate profitable growth.”
