Punctuality is important
Home services marketplace Plentific.com’s latest survey has revealed that punctuality is the most desirable quality homeowners look for when hiring tradesmen, according to 84% of homeowners.
Having a polite manner and responding promptly in communication also have a positive influence according to 83% of homeowners. And at third place, 81% feel that they are more likely to hire a tradesman who can talk them through the process of their project.
Communication as well as organisation appear to dominate the top of the table, which shows how much homeowners value professionalism when hiring tradesmen. This is further emphasised by the qualities which follow on the list: 78% are more likely to hire a tradesman if they send through a professional quote, while 69% are more likely to choose a tradesman if they create a solid schedule.
The qualities ranking bottom of the list suggest that appearances have less of an impact on a homeowner’s choices. Having a modern, clean and professional looking van only makes 47% of homeowners more likely to hire a tradesman, while wearing a branded uniform only influences 22%. Sitting at the bottom of the table, a tradesman’s age has the lowest impact on the homeowner’s likelihood of hiring, regardless of whether they are older (19%) or younger (7%).
Looking at the results by location, a tradesman’s punctuality has the highest influence in Sheffield and Edinburgh, with 91% of local respondents admitting they were more likely to hire a tradesman with this quality.
Spokesperson for Plentific, Stephen Jury, said: “While all of these qualities can help a tradesman get hired, it is clear from our findings that appearances make less of an impact on a homeowner’s decisions. Organisation is key: arriving on time, being prompt in communication and generally having a polite and positive manner will make potential clients more likely to hire a tradesman.
“To improve the odds of hiring, tradesmen should focus more on their schedule, process and attitude before spending their well-earned money on appearances.”