Transforming business operations
Sean Smalley, owner of Lincoln Window Design, says that implementing Origin’s Sale Safe (OSS) system has transformed the way in which his business operates. The company’s ordering process is now more accurate and efficient, with new quotations taking just minutes to complete.
OSS is brilliant. It is as simple as that. It cuts out all human interaction, which not only speeds up the ordering process, but also removes the possibility of errors. Being able to quote up an order in less than five minutes is fantastic, and allows us to be much more productive with our time. It makes our decision to supply only Origin aluminium products seven years ago even smarter.
It’s also never closed. OSS is an online system, so it doesn’t work normal office hours. This means we can get a quote whenever we like. To give an example, a short while ago we had some customers come into the showroom late in the day. They were decisive and knew what products they wanted, with accurate sizes to match. We loaded the project into OSS, which created an immediate quote. By the time they left the showroom, they had signed an order and we had a new customer. This would never be possible without OSS.”
In our industry, we don’t want to give our potential customers time to explore their options, we want to have them booked in before they leave the showroom.
We are really well supported by Origin in so many ways, but none more so that on the introduction of OSS, which has revolutionised how we work. A dedicated consultant showed us how to implement it into our system, and provided training. Some of the material that OSS lets us produce is incredible. We can create detailed and personalised PDFs, produce pictures, quote in minutes, and add notes where relevant, which all pulls together to make our offering even more impressive.
The fast acting OSS, coupled with Origin’s excellent delivery times, mean that delays are avoided, no matter the scale of the re-order. This has a real, positive impact on us as a brand, which we are really grateful for.
Origin’s Sale Safe has been a fantastic addition to our already successful Origin portfolio. We can deal with enquiries quicker, close deals more efficiently, work to our schedule, do less in order to gain more, work across more accounts, and be more productive. It is a key factor in helping us continue to go from strength to strength. As I said, moving to Origin seven years ago seems to become a smarter decision as time goes on.