New survey results show how digital tools and service are strengthening customer relationships for Edgetech.

The growing importance of digital tools in supplier relationships has been put firmly in the spotlight for Edgetech and its latest customer satisfaction survey.

The company’s Q1 2026 survey gathered responses from its top 40 customers, with feedback pointing to extremely high levels of satisfaction across service, communication, delivery performance and product quality.

While these results highlight the company’s operational strength, it was Edgetech’s online ordering and ecommerce system that stood out most strongly in customer comments.

Added value
Multiple respondents singled out the platform as a particular advantage, describing it as quick and easy to use, with fast order confirmations and a straightforward ordering process that makes day-to-day business simpler.

For Tony Palmer, head of sales at Edgetech, the feedback shows how the company’s investment in digital systems is helping to differentiate Edgetech in a competitive marketplace.

“Our ecommerce platform is something customers frequently highlight when we speak to them as a key reason they value working with the business, and it’s great to see that reflected so clearly in the survey comments,” he said.

“They talk about the speed of the ordering process, the clarity of confirmations and how easy the system is to use. In a busy production environment, anything that saves time and removes friction from ordering makes a real difference.”

Out in front
Overall, the survey returned an impressive Net Promoter Score (NPS) of +74, and 100% of respondents confirmed they plan to continue using Edgetech over the next six months, underlining the strength of the company’s long-term partnerships.

Operational performance also received strong recognition from customers with every single respondent confirmed that deliveries arrived on time, while 83% agreed with the statement that Edgetech’s customer service support is stronger than other comparable suppliers.

“We’re delighted with the results of our Q1 customer survey,” said Tony. “A Net Promoter Score of +74 places us firmly in the range associated with the highest-performing businesses, and because it comes directly from the customers we work most closely with, it’s even more valuable.”

Customers were also asked what they believe makes Edgetech unique compared to other suppliers, and once again, the online ordering system featured prominently alongside product quality and service.

Others pointed to products, responsive customer support, the strength of relationships with Edgetech’s team, and the technical and industry knowledge provided by the sales team compared to other companies as key differentiators.

The right combination
For Tony, the responses reinforce the value of combining technology with strong personal service.

“The online system is definitely a differentiator for us,” he said. “Customers tell us it makes us easier to do business with, which is exactly what we want to achieve.

“But the survey also highlights the broader picture. Customers value our product quality; the support they receive from our team and the relationships we build with them. It’s the combination of all those things that really sets us apart.”

That combination of service, expertise and digital capability is also reflected in customers’ willingness to prioritise value over price, with Tony believing the results explain why many Edgetech customers remain loyal.

“The feedback clearly shows why customers choose to work with us,” he added. “When you combine strong service, reliable deliveries, high-quality products and tools like our ecommerce platform, it creates a partnership that supports their own businesses.

“As a result, many customers recognise the value we provide and are comfortable paying a few pence more because they know they’re getting superior service and systems that make their lives easier.”