Ten out of ten
Buckinghamshire fabricator Garrard Windows is celebrating 10 years as a customer of hardware distributor VBH.
Manufacturing around 2,500 products a week, including PVCU and aluminium windows, bifold and patio doors, Garrard uses VBH door hinges and handles, window handles and door cylinders across its whole range.
Adam Webb, director of Garrard, said: “Since we started working with VBH we’ve seen steady growth in our business. The support we’ve had from them has been and the greenteQ range has grown considerably, so there is a product to fit every requirement.
“We find that using the webshop means we don’t have to spend time working out what we need for each job. After our initial nervousness – it did seem a bit daunting at first, compared to hand-written faxes which we’d been using before – we haven’t looked back. In one operation we can see what we need for the job, stock levels, prices and the progress of our orders. It can even help us produce tenders – all we have to do is add the product number and quantity and it’s worked out for us.
“The favourites list that keeps track of our most regularly ordered items is also really useful. I rate VBH 10 out of 10 for customer service and the same for product quality and performance.”