Smooth supplier switch
Euroglaze launched its Switch without a Hitch service at the start of this year, with the specific aim of making the process of switching supplier as smooth and rewarding as possible.
From the outset, new customers are allocated a dedicated customer service advisor within Euroglaze who walks them through all their early orders from initial contact to delivery, and they are introduced to the despatch team and regular driver to discuss their specific delivery requirements.
While the official Switch without a Hitch package is new, Euroglaze has been offering a one-to-one service for nearly a year, and some of the first companies to benefit from that have spoken about the benefits.
“Working with Euroglaze has been a great journey so far,” Tim Randell, from retail installer Wiser Improvements, said. “As a young business, we understand that developing a good working partnership with our suppliers is vital to our success.
“Euroglaze has become a big piece in our jigsaw now, and we couldn’t be happier with the products and service we receive. Our dedicated customer service advisor Nicky Park is key to that. She sorts out all our enquiries and resolves any issues we have promptly and efficiently.”