Out of this world service

Vulcan Windows has chosen the Business Micros EvoNET software on an Evolution platform to help streamline its internal processes and deliver a more efficient and cost effective service to customers.

The long established Hull-based company, which serves the trade, commercial and retail markets, wanted a single software solution that could take care of pricing, ordering, processing, and stock control. It already had various stand-alone packages in place at different points within the business, but felt that it could improve performance by switching to just one which could operate throughout.

Now that EvoNET has been installed, Vulcan can track and trace every order from the point of enquiry right through to after-sales care, and every member of the team is accessing and using the same software.

Business Micros was able to adapt the software to fit the way that Vulcan already worked, rather than expecting the business to adapt to the software. This has minimised disruption both internally and with customers, and has meant that none of the functionality from the stand-alone packages has been lost.

Vulcan is now using Evolution for its Supercut machine processing and to make all the adjustments required when changing window and door preps quickly and easily. Alongside this, EvoNET is enabling Vulcan to quickly and accurately calculate pricing and margins on every enquiry it receives, and to track production and monitor stock.

Operations manager, Paul Walker said: “With EvoNET’s stock module, we can now see at a glance an accurate inventory of every item we have available. As a result, we’ve been able to eliminate our weekly stock take which is saving considerable amounts of time. Business Micros worked to a really fast timetable because we were changing profile supplier as well as software, and they have been easily contactable and very responsive. They have used Team Viewer to show us how to solve queries as they have arisen, so that now we know how to sort them out for ourselves.”