Harnessing support technology
Spectus trade fabricator Universal Trade Frames believes its instant quote facility is delivering the service its customers need.
Managing director Brian Kruger said: “Our Business Micros EvoSatellite software gives our customers quotes in real time, which they can then convert to an order at the push of a button. It means they can get a price and place an order straightaway rather than faxing or emailing requests and waiting for a response. It’s a system we know our customers value because it saves them time and hassle and allows them to work independently.”
The EvoSatellite software works on both PCs and tablets, so installers can get prices when they’re in the office and when they’re out on the road.
“The fact the software works anywhere there’s an internet connection means installers can give prices to customers straightaway. It dramatically reduces the delay between measuring up and confirming the order.”
Universal Trade Frames sets every customer up with the software as standard; the company has an in-house consultant who oversees the set-up process and makes sure it is working correctly and is compatible with all the customer’s systems. They are then on hand to answer any technical queries or provide any additional support or training that’s needed to help every customer get the most out of what the software has to offer their business.