Guardian Glass will showcase a range of online innovations at Glasstec 2022 (hall 10, stand A38), developed to emphasise its focus on customer service.
These include a new resource hub that will offer customers and the wider glass community a wealth of technical information.
It will also feature a new customer service portal designed to streamline communications and processes – allowing customers to check product availability, place an order and track deliveries via the portal – 24 hours a day – along with the ability to contact Guardian at any time with requests and queries.
In addition, the hub will include a new online training centre to help customers learn more about glass. This features a variety of interactive tools and resources – including video-based tutorials, accredited modules, live webinars and in-person sessions booked online.
Andrew Wilkins, managing director of global branding & communications, commented: “Our new, 24/7, customer service portal will offer customers a new and more convenient way of working. In addition to easy, transparent ordering, customers can raise requests, obtain a quote, order samples and track delivery at any time.”
A selection of Guardian’s glass products will also be on display, including for the European market, SunGuard ExtraSelective SNX 70, which features ‘outstanding solar control’ and light transmission approaching 70%.
One section of the stand will also show how to view coated glass samples in order to make more informed choices when specifying – an initiative that Guardian says, ‘reinforces its engagement to service levels’.
Guardian will also take the opportunity to demonstrate a commitment to address environmental challenges with a focus on ‘environmental stewardship’. This includes seminars on ways to help the sector achieve sustainability goals, with key speakers from the industry, and beyond, helping to develop a clear consensus.
This will include presentations on aspects such as bird friendly solutions, sustainable construction and LEED projects.
