Faster lead times

Lead times on standard frames from Euroglaze are now three working days for customers who order online.

This applies to all of the standard Rehau products that Euroglaze manufactures, including casement windows, doors, french doors, sliding patios and PVCU bifolds.

Managing director Martin Nettleton said: “As we see it, there’s no need for frames to be on the shop floor for any longer than is absolutely necessary. Here, orders are placed remotely, processed quickly into production and pass seamlessly through each station right first time. They are marshalled for delivery without wasteful re-works, loaded complete and delivered on the day which suits the customer.

“That sounds simple, but we’ve been recognised by both the DTI and the Manufacturing Advisory Service for the innovative processes and systems, and our customers tell us that we stand out from the competition because our efficiency means we simply never let them down.”

Customer Rob Stevenson, a director at Boroughbridge-based Concept Windows, which supplies PVCU products to trade and retail customers alongside manufacturing its own aluminium frames, said: “We have been paper ordering anywhere between 20 and 70 Rehau frames a week from Euroglaze since last year, and we know that when we order on Monday, our delivery will be with us on time and in full on Friday.

“That’s impressive enough but, if we switch to online ordering, we can extend the order cut off time to 3pm on Tuesday and give our customers an extra 24 hours at the start of the week to send in any last-minute orders.”