DoorCo makes service simpler

Siôn Buckley, DoorCo’s technology manager, explains how DoorCo has enhanced its online manufacturing ordering system with new features that are designed to make accessing information about orders even easier.

From the new dashboard, customers can easily access functions like Manufacturing Live Orders and their delivery schedule and order history. There is also a Knowledge Hub and access to marketing tools and materials.

Using real time data, ‘Manufacturing Live Orders’ enables customers to track their manufacturing orders. More than just ‘in progress’, the system reports exactly which stage each door is at in the DoorCo manufacturing process.

This links up to their ‘Manufacturing Delivery Schedule’, so customers can understand exactly when they can expect their order. They can also access their manufacturing order history and raise queries with the customer service team.

Created by DoorCo’s customer service team, the ‘Knowledge Hub’ shares the answers to the team’s most frequently asked questions. It’s designed to be a place to help customers access information about our products and services at their convenience, so they can get answers to their questions without having to ask the question via phone or email. It’s pretty comprehensive, with around 40 questions from technical specifications to service parameters and contact information.

We’ve also linked our ‘Customer Guide’, a 48-page guide to working with DoorCo. From our values and service proposition to photos and names of the team, each one of our doors along with the key designs and styles they can achieve, and details of our other components like Flip, Paint and Glazing.

We have also detailed our supply chain, and our specialist technology and marketing support services.

To ensure customers have all the information to hand, we’ve aligned our marketing portal with the ordering system. The ‘Web To Print’ portal is a one stop marketing shop where you can access all our marketing materials, download them in standard format or editable for customisation, and send them for print – customised or standard – directly from the platform.

Using the regular ordering portal login, customers can access the Self Service Portal and explore features. If you need a hand logging in for the first time or finding your way round, our sales team can give you the tour – email them at sales@door-co.com