Don’t forget the basics

The new MD of Caldwell wants to build on the company’s reputation for balance and friction stay products.

Ken Wilson joins the business from a major UK window and door fabricator with both residential and commercial expertise.

“I know what it’s like to run a major window and door business, and what fabricators want from a supplier,” Ken said.

“It’s simple. They want quality products, delivered on time and manufactured to a reliable standard.

“They want to work with a company that’s at the cutting edge of innovation, constantly looking for ways to improve the products they provide.

“And they want a supplier that goes above and beyond the call of duty to support its customers, seeing them as valued partners, not just entries in an order book. The best businesses don’t forget the basics.

“Caldwell has all that, and under my leadership, I want it to improve on those core areas even further.

“Ultimately, the aim is for people to look at Caldwell and say, ‘that’s the world’s leading manufacturer of friction stays and balances’.”

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