Boosted service

The Kestrel app has been updated so that BDMs can add customer notes when meeting with distributors, saving administration time end ensuring comments are followed up swiftly.

“The update to the app will help the team work more efficiently,” Kestrel sales and marketing director Owen Thorogood said.

“As the notes are made at or soon after a meeting, it means that any actions can be dealt with quickly and smoothly, improving our service to distributors.”

The Kestrel app was initially rolled out last year, containing all of the brand’s technical and product literature in one place. The app also allows Kestrel approved installers to instantly issue homeowners with guarantees for products when they finish a project.

“The installer simply fills in the information about a job, plus the customers details and the guarantee is instantly emailed to them,” Owen said.

Roofline fitters can also apply to become a Kestrel approved installer through the app, which allows them to issue extended guarantees of up to 30 years on white products.