ERA has been promoting the aftercare it provides to its customers.
“Of course, we want to deliver first-class products, but we absolutely believe in providing the kind of service that all our customers can rely on should they have an issue,” Gaynor Norman, resolutions team leader, said. “That’s where ERA’s resolution team comes in.
“Our team name says it all. We strive to resolve any issues no matter how small, from a simple delivery query to a more complex technical issue.
“Occasionally we find that a customer needs additional support on site, perhaps with fitting a new product for the first time. In this instance, we will send one of our engineers who will be able to guide our customer and resolve the issue.”