Now in its 20th year, DW Windows has built its window and door installation service on quality, craftsmanship, and customer care. With more than half of their work in and around the West Midlands coming through repeat business and customer recommendations, the company is committed to delivering a professional and expert window and door installation service.

Over the last few years that ethos has been supported by Framexpress. Joanne Walters, commercial manager at DW Windows, explains:

“Ever since we started working with Framexpress, it’s been the customer service that has really stood out for us. Nothing is ever too much of a problem for them, and if they are ever unsure on something, they will always ask the question and get back to us in a timely manner.”

DW Windows is currently using Framexpress for its core range of Profile 22 PVC-U windows and doors, Distinction Composite Doors and Smarts Aluminium with plans to expand the products they offer from the Framexpress range.

Joanne continues:

“Our sales and operations team work with different people in the Framexpress team and they are all really helpful. Deliveries are always on time and if there are any issues, they always make sure that we are made aware as soon as possible.”

DW Windows also makes full use of the wider support that Framexpress offers to help installation companies grow sales. Joanne adds: “

We receive a consistent supply of brochures and plenty of help with marketing. We regularly use the Business Support Hub, and we make use of the Window Designer ordering portal on a daily basis which helps us to sell more work.

“Overall, both the sales and operations team at DW Windows are very happy with the service we received from Framexpress – nothing is ever too much trouble.”