Window Company (Contracts) shortlisted for G25 Customer Care Initiative

Commercial installer, The Window Company (Contracts), has been shortlisted for Customer Care Initiative of the Year at the G-25 Awards.

For the Chelmsford based social housing specialist, it is welcome recognition for consistently outstanding work in an unsung sector of the market.

The Window Company (Contracts) carries out around 40 installations in social housing properties every week for the likes of Moat Homes, Dacorum Council and Basildon Council, and resident satisfaction levels across all contracts are currently running at 99%+.

David Thornton, The Window Company (Contracts)’ chairman, commented: “Our systems and processes, staff training, and company culture are all focused around delivering outstanding customer care. The residents whose homes we work in might not own their property, and they don’t directly pay our bill, but they all receive the same level of care from our team – from the first call to book their survey to the post installation call to check they are happy.

“We get lots of unsolicited comments from very happy residents, and there are a few consistent themes – our teams are polite and friendly, they work incredibly hard, and they invariably clear up after themselves and leave the properties we work in clean and tidy – and we are immensely proud of that.

“We’re really looking forward to the big night at the Hilton Park Lane in November and celebrating with all the other outstanding businesses who do such excellent work and help make this such a great industry to be part of.”