Ideal Window Solutions has praised the support it receives from The Double Glazing and Conservatory Ombudsman Scheme (DGCOS).

The company has operated in the installer market for over 25 years, working on new build developments with housebuilders, as well as domestic and retail installation.

Thom Emerson, sales and marketing director at Ideal Window Solutions, commented: “I believe as a company that we really are a consumer champion, we work very hard to be communicative and transparent with our customers, but as with many construction projects, disputes do occur.

“Having a professional body to go to that you have absolute faith in to mediate any issues is so important for both our business and the homeowner. DGCOS works with us to support both sides of the argument, affording us the opportunity to supply evidence, particularly if we believe we have already tried to right any wrongs.

“The professionalism of the people at DGCOS is second to none, and we can be rest assured that any situation, big or small, will be brought to conclusion with the best possible results.

“We’ve had very few situations that have been taken all the way to litigation, thankfully,” he continued. “It is expensive, even if you do win, and I strongly believe one of the main reasons for this is the support we get from DGCOS. They have helped us to put good contracts in place that are solid and robust and have managed to mitigate any complaints before they escalate.

“You don’t need to be doing unique projects with unusual requirements to benefit from their assistance, as DGCOS is also there for the everyday, ordinary work too. We take full advantage of their installer journey benefits, lifting the lid on our business – our financials, our contracts, our procedures – for DGCOS to gain insight into where we can improve.

“If you take this support, you will improve and it will, ultimately, make you more profitable. In my mind, they are the Rolls Royce of consumer protection.”