One service

DoorCo’s drive to be ‘One Supplier’ is more than just offering all the composite door components the market needs, it’s about service too, according to Ben Aspinall, the company’s commercial director.

Our aim is to offer world-class service levels that support great products, helping our customers to enhance their businesses.

With DoorCo, you can get everything you need from one supplier, including one complete product range; one sales manager; one ordering system; one complete delivery of goods; one invoice; one constant source of innovation; and one network of support, from marketing & technology to health & safety advice.

As well as simplicity and convenience, our service is driven by our values. People, innovation, agility and quality are central to ensuring that every time our customers interact with DoorCo, whether it’s to discuss sales, marketing, technology or manufacturing, they can utilise every part of our business to support theirs. It’s not transactional, it’s a partnership.

The partnerships we develop with our customers are about communication. We want our customers to have input into innovations to help ensure our product and service development meets market demand and is futureproofed so we can all stay agile and ahead of the game.

Of course, mutual success is ultimately gained through customer satisfaction and high quality doors, delivered on time in full.

Starting with marketing, DoorCo’s unique brands – Original, BritDor, GripCore, FireCore and Flip – are supported by a plethora of marketing options. Comprehensive product brochures are available branded or unbranded to suit customers’ needs. We can also help create bespoke designs that match the customer’s own objectives, as well as provide other sales materials.

Naturally our marketing support is aimed at lead generation for our customers. We work hard on their behalf to raise brand awareness of our doors, right down to the consumer. Our own marketing and social media aims to be inspiring and informative, showcasing the many design and door options available from DoorCo.

We signpost leads to customers via our retail website and our door designer, which is also available to customers for their own websites too. We maintain a presence in the commercial markets too, so new build and social housing providers understand DoorCo and what our expert supply chain can offer.

Our flexible service enables fabricators to access whatever manufacturing support they need, from fully prepped, painted, and glazed doors to components only.

Quality is crucial. Our dedicated, highly trained, manufacturing teams are experts in door fabrication and furthermore, every door that leaves our facility is overseen by our in-house quality team for extra measure.

As well as working hard to ensure our products and services are exceeding our customers’ expectations, we’re also building a new digital platform that will house all customer access points including order tracking visibility, ability to review orders ready in advance & more.

This means there will be one place to access all the information you need, streamlining service even further. With this will come an expanded range of services for even greater convenience, simplicity, efficiency and loyalty.

Lots of suppliers claim to be a ‘one stop shop’ but very few can deliver on this in the way DoorCo can. The launch of ‘One’ aims to celebrate the variety we have created under one roof and the versatile offering we have developed with our partners over the years so collectively, we can continue to lead the market with outstanding composite doors.