High expectations
Morley Glass has reported that it is exceeding the expectations of the high-end market with the help of its certification partner, CENSolutions.
“Although our history stretches back to the 1990s, we couldn’t be a more different business today than we were 21 years ago,” Ian Short, managing director of Morley Glass, said.
“Back then we employed four people and only made straightforward IGUs. However, 17 years ago we started to change our business and now we employ 75 people and focus on the manufacture of integral blind units.
“To meet the expectations of this high-end market, the quality of the product and service has to be second to none, and while we have always been quality focused, three years ago we started working with CENSolutions and now we genuinely feel we are working to a certification scheme that means something.
“With our previous certification supplier, it was almost as easy as handing over the annual fee, but CENSolutions makes us work a lot harder. The pay off to us for doing the extra work though is a more efficient factory and even better products. We know that every product that goes out the door is the best that it can be. Whereas before we knew that we had more technical knowledge than our certification supplier; there is nowhere to hide with the experienced team at CENSolutions.
“All the consultants have worked in the industry so know the nuts and bolts of what we do – this means they know if anything is out of place, but it also means they can offer advice as to how to put things right. We now have the confidence to meticulously follow procedure according to our quality manual because we have seen the benefits this brings.”