Endorsed by Which?
Which? Trusted Traders has officially endorsed Independent Network.
This official ‘badge of honour’ demonstrates to potential customers, that Independent Network members meet all the stringent requirements demanded by the Which? Trusted Traders assessment process.
Veka UK Group’s head of partner programmes Karen Lund said: “We’re delighted to be allied with Which? Trusted Traders. It’s yet another clear and independent demonstration to homeowners that our members uphold the highest standards in all aspects of their business.
“When Independent Network launched in 1996, it was the first organisation of its kind and is still the absolute pinnacle of installer support in fenestration. It was established to let quality and service shine through, and protect homeowners, at a time when double glazing and PVCU was more often associated with pushy salespeople and cowboy contractors.
“We still have the exact same aim, as we did when the Network launched 23 years ago: to protect homeowners against shoddy workmanship and to support the industry’s hardest working, most professional window and door companies. Now, we have more than two decades’ experience, members all across the country, and an ever-evolving range of fantastic services and benefits that quite simply can’t be matched.”
The rigorous vetting procedure for IN members includes ongoing audits to ensure these high standards are continuously maintained. As well as workmanship, IN examines their financial health, business and administration processes, and customer service record.
All IN members must also commit to using systems from Veka UK Group, so that a complete chain of quality can be guaranteed, right from raw materials and manufacture, through to fabrication and installation.
“The Which? Trusted Traders process reinforced, to me, how effective our acceptance procedures are,” Karen said. “Especially when you consider that one in four companies that apply to Which? Trusted Traders do not make the grade.”