Empowerment and protection

A new enhanced feedback system to help homeowners make a more informed choice when looking to employ a reputable tradesperson has been developed by TrustMark.

It has been designed to enable TrustMark-registered firms to secure more business by building up a portfolio of positive feedback from their customers.  

The new feedback system was strengthened by collaborating with Referenceline.com, the independent review service approved by Trading Standards, and TrustMark can now offer impartial independent customer reviews to help put other consumers in touch with quality and reliable firms in an open and transparent way.  

The ratings displayed on the TrustMark website show that firms can be relied on to deliver quality, service, tidiness and value for money. As well as leaving a review, customers are encouraged to give a detailed description of the work carried out to help future customers make a more informed choice about which firm has the right experience to meet their needs.

Simon Ayers, chief executive of TrustMark, said: “Customer feedback is vital in a sector plagued with rogue traders, so it is imperative that we can provide unbiased independent reviews for consumers and give them the confidence and empowerment when looking to employ a firm to carry out any home improvement or repairs

“Our collaboration with Referenceline brings an added layer of transparency and fairness to our feedback facility and benefits both consumers to find the right tradesperson to suit their needs and budget, while supporting firms to grow their business and showcase the great work they are capable of.”