Delivery performance

VBH achieved an average otif performance of 96.8% over the second quarter of this year, despite issues surrounding freight and port delays, shortages of raw materials, and over-capacity production lines, which have put strain on the supply chain.

VBH increased stock levels of its own greenteQ products, and those from third-party partners. This investment in stock is paying dividends for VBH and its customers as airfreights are kept to a bare minimum and otif has not dropped below 95% for many months, the company said.

Purchasing manager Karl Thompson said: “This year has definitely had its obstacles when it comes to the supply chain. However, by increasing our local stock holding and working closely with all our factories and suppliers, we’ve been able to minimise any disruption to VBH customers.

“We are very proud of the otif we have achieved and maintained over what has been a very unpredictable time for both supply issues and sales volumes.

“Our approach to stock and stock control has enabled the sales team to take on many new customers during the past year, while not compromising the availability of products for them and our existing customers. This is vitally important and is our number one priority. We have now set our sights on achieving and exceeding the 97% otif target for the rest of the year.”