Rehau has hosted a customer event at its Ross-on-Wye HQ, a day that presented the opportunity to discuss current issues affecting the sector and to demonstrate its product and services portfolio.

Topics explored included product sustainability and the technical ramifications of recent uplifts to Approved Document L and F under the Future Homes Standard.

“It is a very exciting time for the windows industry, and organisations such as Rehau have a duty to keep installers and fabricators updated and listen to their views,” said Martin Hitchin, CEO of Rehau UK. “It was for this reason we hosted this latest event at our Herefordshire facility, which has proven invaluable to building stronger relationships and, importantly, obtaining customer feedback.

“Discussions sparked on the day around technical and sustainability concerns have provided us with valuable insight and will help inform us how we can best help our existing customer base.”

Rehau also showcased its latest products and services currently under development, including the Rio flush fit French door, alongside incoming accessories and services such as the in-profile Smart Guard security alarm and the lead-generating Rehau Connect platform. Also on display was the company’s new Window.ID service, which will allow fabricators, fitters and end-users to access key frame data including installation and inspection dates.

The fact Window.ID will be able to provide sustainability-focused information such as the age and amount of co-extruded or virgin PVC in the frame was also a key focus, alongside demonstrating Rehau’s recycling capacity through its polymer-recycling PVCR plant.

Martin concluded: “While we are always in touch with our installer and fabricators, there really is no substitute for meeting face-to-face. These events go beyond simply showcasing what Rehau can do for our customers – they are a key sounding board for discussion, interaction and involvement on what is affecting the sector, and we look forward to hosting more in the future.”