With pressure continuing to mount against time, costs, and customer expectations, Framexpress says that supplying high-quality products is just the beginning of what today’s installers need.

“We’ve always believed that every great product requires the same level of support behind it. High specification windows, doors or rooflights are the fundamentals of what installers should expect in today’s market. What they really need is to partner with a supplier that helps them run a more efficient, profitable business,” said Stuart Green, Framexpress’ managing director.

Recognising the needs of modern installers, Stuart adds that the Telford-based fabricator has built a comprehensive service model designed to support its installer customers at every stage, from quote to completion.

Its full-service solution is said to not only prioritise quick responses and a dedicated sales, processing and customer care team, it commits to short lead times, personalised marketing literature and sales support.

“Installers are under constant pressure to deliver quickly, accurately and professionally – especially as market challenges continue – and so we recognise our role in helping our customers get the job done, no matter what,” Stuart continued. “We’ve always taken a proactive, partnership-led approach with our customers and it’s why we’ve invested so heavily in our infrastructure, team and customer support. We not only have fully trained individuals who understand the needs of our customers, but they have the resources to deliver for them too.

“It’s not just about what products we can offer anymore,” he added. “Having all of the products installers need is, in itself, a testament to the work we have put in over the past 27 years to ensure they have everything they need under one roof. Taking that one step further to deliver a network of support and advice means they don’t need to look anywhere else. It’s all part of our long-term commitment to helping installers win more work and build resilient, profitable businesses.”