Specific improvement aims
Jotika was recently chosen by Morley Glass & Glazing to integrate its software and deliver business efficiency improvements.
Leeds-based Morley Glass and Glazing is a leading manufacturer and distributor of Uni-Blinds/ ScreenLine blinds, sealed glass units. Recently, the company identified several business challenges, and identified three specific improvement aims.
The first was blind price calculation. The aim here was to speed up, securitise and improve blind price quotations for the customer.
Previously, Morley Glass and Glazing manually calculated customer quotations and invoicing, based on lists and tables from suppliers. This lengthy process required a high-level of experience and knowledge.
Software from Jotika simplified and speeded up this process, while minimising the potential for miscalculation.
Now, once each client’s blind requirement is identified, the software gives a specifier an easy-to-follow, on-screen structure. This includes prompts and recommendations to ensure the best-fit selection and aligned pricing. This saves significant time for the in-house specifier and ensures that the most appropriate fit and price is recommended to the client.
Morley Glass and Glazing also identified a need to digitise its overall business document management system.
The organisation’s document use and track system was predominantly paper-based. One consequence of this was an extensive document storage requirement, which took up an entire mezzanine floor at its Leeds HQ.
A new fully integrated software system from Jotika enabled Morley Glass and Glazing to clear this substantial archive by scanning and digitising documents. This provided safe electronic storage, as well as swift document traceability, retrieval and cross-referencing. The paperwork digitised included pricing and specification records, supplier orders and customer orders, as well as service installation reports, shipping and delivery records, and invoicing and billing records.
Finally, Morley Glass and Glazing targeted its delivery management system.
Historically, the company planned and programmed all deliveries. Using very simple tech such as Google maps, this was detailed and time-consuming work for its delivery manager.
A comprehensive delivery management system from Jotika now allows the company to retrospectively scan documents and input data. This automatically links customer purchase and shipping requests to programmed delivery routes. The daily time reduction for this delivery planning alone, was down from eight to two hours.
The Jotika software now fully manages customer order requests, each week’s shop floor production runs, and then the delivery (with the best route and drop planning for the driver with integrated use of Bing/Google Maps and sat-nav).
Work is now underway to add advanced Fleet Wizard software to further refine the delivery management processes. This will include full fleet and vehicle optimisation plus vehicle load management and electronic proof of delivery.
Ian Short, MD at Morley Glass and Glazing said: “The whole support package from Jotika is excellent. They are always there to pick up the reins and it is a seamless service based on bespoke solutions to meet our challenges.
“Our two organisations share a very similar ethos. We are both innovative and highly customer focused and the software backs this up. To give just one example, the installation to speed up our customer quotations delivered very significant business improvements. Returning a correct quotation to a potential customer quickly, is business-critical for us. Within the industry, this can be a four-day process but with Jotika glass software integrated, we can now return customer quotations within an hour.”
The company now plans to extend the efficiency of its nationwide driver deliveries, and include software to improve its stock control.